1. Orders & Acceptance

• All orders are subject to acceptance and stock availability.
• We may accept or reject any order at our discretion.
• Orders placed online constitute an offer to purchase.
• Once accepted, orders cannot be changed or cancelled without our written approval.

2. Pricing

• All prices are in AUD and exclusive of GST unless stated otherwise.
• Prices may change before order confirmation.
• We reserve the right to correct pricing errors before accepting an order.

3. Payment

• Payment must be made at checkout unless a trade account is approved.
• Accepted payment methods are shown at checkout.
• Transaction fees may apply.
• Late payments may result in account suspension and interest charges (up to 1.5% per month).

4. Shipping & Delivery

• Shipping options (e.g. Standard, Express, Freight) are provided at checkout.
• Dispatch is typically within 1–2 business days, subject to availability.
• Delivery timeframes are estimates only.
• Risk passes to you upon delivery.
• You are responsible for accurate delivery details.

Delivery Issues:

• Damaged, missing, or incorrect goods must be reported within 5 business days.

5. Returns & Refunds

No Change of Mind

• We do not accept returns for change of mind, incorrect selection, or surplus stock.

Faulty or Incorrect Goods

• Must be reported within 5 business days.
• Remedies will be provided in accordance with the Australian Consumer Law (ACL).

Return Conditions

• Returns require prior approval and an RMA.
• Goods must be returned as directed.
• Some items (e.g. software, consumables, special orders) are non-returnable unless faulty.

6. Risk & Ownership

• Risk passes on delivery.
• Ownership remains with us until full payment is received.
• We may recover unpaid goods where permitted by law.

7. Warranty & Consumer Guarantees

• Manufacturer warranties apply where relevant.
• Goods come with guarantees under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure
• Compensation for reasonably foreseeable loss

Warranty excludes misuse, incorrect installation, or unauthorised modifications.

8. Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses
• Liability is limited to repair, replacement, or resupply

Nothing excludes your rights under the Australian Consumer Law.

9. Order Cancellations

• Orders cannot be cancelled after dispatch without approval.
• Approved cancellations may incur fees.

10. Evaluation Goods

• Must be returned within 14 days unless purchased.
• Must be returned in original condition.
• Unreturned or damaged goods will be charged in full.

B2B / TRADE TERMS

11. Trade Accounts

• Approved customers may apply for a trade account.
• Trade accounts are subject to approval and ongoing review.
• We may suspend or cancel a trade account at any time, including for:
• Late or missed payments
• Breach of these Terms
• Insolvency concerns

12. Credit Terms

• Credit terms (if granted) are typically 7, 14, or 30 days from invoice.
• We may vary or withdraw credit at our discretion.
• If you exceed your credit limit or fail to pay:
• All outstanding amounts become immediately due
• We may suspend supply and cancel pending orders

You agree that:

• You are solvent and able to pay debts as they fall due
• You will notify us of any material change to your financial position

13. Resellers

If you purchase goods for resale:

• You must not misrepresent products or warranties
• You must comply with all applicable laws, including the Australian Consumer Law
• You are responsible for all dealings with your customers (end users)
• You must ensure end users receive appropriate product information and warranties

We are not responsible for:

• Any services, advice, or representations you provide to your customers

14. End User & Software Terms

• Some products (especially software) may be subject to third-party licence agreements (EULAs)
• You must ensure your customers accept any applicable licence terms
• We are not liable for third-party software or licensing arrangements

15. Default & Suspension

We may suspend supply or terminate accounts if you:

• Fail to pay on time
• Breach these Terms
• Become insolvent or unable to pay debts

We may also:

• Cancel outstanding orders
• Withdraw credit
• Recover goods

16. Force Majeure

We are not liable for delays or failures caused by events beyond our control.

17. Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth).

18. Confidentiality

Both parties must keep confidential information secure and only use it for business purposes.

19. Website Use

• You must not misuse our website
• Content is for general information only
• We do not guarantee uninterrupted access

20. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

21. Definitions

• Goods: Products and services supplied by M1 Distributions
• Authorised Goods: Products requiring approval or certification before purchase